Comments on: The Impact of Restaurant Star Ratings on Customers

By: Amanda Eicher

Amanda Eicher — Fri, 20 Jul 2018 13:38:00 +0000

I can be super cautious when it comes to picking out a new restaurant. Where you eat can directly affect your health and you want to make sure you are going somewhere that not only has good food but is also clean and friendly. That is why it is so important that your restaurant have a strong online presence with the ability to draw customers in.

By: Nathan Roets

Nathan Roets — Tue, 07 Nov 2017 15:16:41 +0000

In reply to Jay Bird.

Something similar to the Michelin Star rating, perhaps? Could look like this:
5 Stars: Worth a special trip (excellent)
4 Stars: Worth a detour (great)
3 Stars: If you happen to pass by, it’s worth stopping here (acceptable)
2 Stars: Less than acceptable, but will do in a pinch (last resort)
1 Star: Just go to McDonalds (avoid)

By: Jay Bird

Jay Bird — Mon, 14 Sep 2015 10:31:43 +0000

Maybe it would be better to change star-based system to: Great! (5 stars), Acceptable (4 stars) and Avoid (1 star). What are 2 or 3 stars? If it was not-so-great then give it Acceptable (4 stars). Everything under this standard is unacceptable.

By: moolahmachine

moolahmachine — Wed, 02 Sep 2015 13:15:00 +0000

67% of restaurants have an average 4-5 star reviews, but think many of those reviews are fake. A restaurant with 3 star average review is the perfect place to dine. They are probably aware of their rating and they will treat every new customer as they are celebrities, so the customers can help them fight their way back to 4-5 stars. In such restaurants you will have the best service, best food and even some discounts. The 3 star restaurants are my favorite dining spots.

By: Lisa Burner

Lisa Burner — Tue, 18 Aug 2015 07:20:15 +0000

Having less than 3 stars means you have more dissatisfied than satisfied customers. Of course I wouldn’t eat there!

By: Arnoldi

Arnoldi — Wed, 12 Aug 2015 10:41:00 +0000

I like hanging out in a local pub which has a hole in ceiling and worst toilet ever. It could not have more than 2 stars on Yelp, but I still love to have drink there. Good reviews usually attract stuck-up people and soon a local working-class watering hole could turn into fancy cafe.

By: aem

aem — Wed, 17 Jun 2015 19:43:54 +0000

“Most businesses cannot afford to operate at 2/3 capacity”

but they have no choice …

reviews management is very important for restaurant located in famous place, who live of tourism …

word of mouth has no place here, and tripadvisor replace that …

to answer to fears …

Sebastien

By: Hans Anders

Hans Anders — Thu, 11 Jun 2015 12:37:05 +0000

In reply to California Dreamin. I'm pretty sure that 4 or 5 stars makes up more than half of all reviews.

By: California Dreamin

California Dreamin — Tue, 02 Jun 2015 23:35:19 +0000

This seems a bit scary until you realize that most reviews are pretty positive.