Privacy Policy

Last updated/Effective date: December 22, 2022

This page provides our policies and procedures for collecting, using and disclosing your information collected by ReviewTrackers.com services, including the services made available through this web site, and any other software or services offered by ReviewTrackers in connection with such services (the “Services”).

  • We are committed to protecting the privacy of individuals and businesses that visit our website and use our Services.
  • We collect and use only the personal information we need to make sure our products and services are effective. If we need any additional information, we will get your express, explicit approval before collecting and using it.
  • If you provide personal information to us about your customers or clients, we will keep that information confidential and will only use it as necessary to provide the services you have purchased. We will not share such information with third parties, including advertisers or marketers or spammers.
  • We do not sell, give, rent or trade your personal information to any third parties.
  • We take the security of your personal information seriously and therefore have set in place technical, organizational, and administrative measures to protect any personal information stored on our systems.
  • We are not responsible for the privacy practices of any websites linked to our site if they are not controlled or owned by ReviewTrackers.com. Please be diligent when visiting any other websites.
  • The policy outlined below may be updated from time to time.

This Privacy Policy governs the manner in which ReviewTrackers collects, uses, maintains and discloses personal information collected from users (each, a “User”) of the ReviewTrackers.com website (“Site”), clients and customers of our customers, as well as others providing online reviews of our customers (“Reviewers”). This privacy policy applies to the Site and all products and services offered by ReviewTrackers.

Personal information
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. We also collect personal information of Reviewers directly (such as through the use of customer satisfaction surveys and feedback forms) and through third-party publicly available review websites.

Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Site related activities.

We collect any information publicly posted about our customers by Reviewers, including information such as name, location, service obtained, product purchased, health information, financial information, gender, religion, race or ethnicity, sexual orientation or identity, and any other information Reviewers choose to post.

Web browser cookies
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For more information about our cookies and their use, please see our Cookie Policy.

Mobile Apps
When you download and use our services, we automatically collect information on the type of device you use and operating system version.

We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

Services Usage Data
We automatically collect data about how you use and interact with our Services, which we use to improve our Services and enhance your experience.

Your Customer Data
We never sell, share or give access to third parties to your customers non-public data without your express written consent.

How we use collected information
ReviewTrackers collects and uses Users personal information for the following purposes:

Users of Our Services

  • To communicate with you – We may use personal information to respond to communications from you. Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing; To report Industry Trends – We may anonymize information from reviews that we aggregate for you as well as your User information in order to report industry trends and further analysis to other Users.
  • To improve and personalize user experience- We may collect and use information to understand how our Users use and interact with the services and resources provided on our Site so we can improve your experience.
  • To improve our Site- We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service- Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature- To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails – The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Manage our everyday business needs such as Site and/or Service administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use and any other contractual agreement relating to our Service or to comply with the law.

Reviewers

  • To respond to reviews or communications with our customers – We may use your personal information to respond to reviews or ratings you posted regarding our customers. This is one of the many services offered to our customers. If our customer subscribes to this service, we will use your personal information only to respond to you and for no other purpose.
  • To send content, promotions, surveys or other products at the request of our customers- To send customers information, promotions, surveys, and other products on behalf of our customers.

How we share your information
We may disclose your information, including personal information, to the following categories of recipients:

  • With our customers – We disclose the information we collect about Reviewers from third-party publicly available review websites and from customer satisfaction or feedback forms.
  • To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To our affiliates third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information.
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or court order or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • To a potential buyer or investor (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy;
  • To any other person with your consent to the disclosure.
  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to help protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We strive to comply with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We encourage you to review the Privacy Policies of any third party site you may visit.

Integrations
You can log in to the Site using sign-in services such as Facebook Connect, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Data with us, such as your name and email address, to pre-populate our sign up form. When you provide ReviewTrackers access to your account on these services, we will collect relevant information necessary to enable us to access that social media service, however you will provide your login information, like your password, directly to such service (and not to ReviewTrackers).

The Site may also contain features that enable various third-party services (such as social media services like Facebook) to be directly integrated into your ReviewTrackers account. To take advantage of these features, you may be required to register for or log into such third-party services on their respective websites. By enabling third party services within the Site, you are allowing ReviewTrackers to pass your log-in information to these third-party services for this purpose.

Services like Facebook Connect and others give you the option to post information about your activities on the Site to your profile page to share with others within your network. You should take care to monitor and control what information these other websites and services collect and make public about you. We are not responsible for the privacy practices of third-party sites and any information you post on these sites are governed by the privacy policy or practices and terms of service of that site.

Your Choices
Information Collected from you.

It is optional for you to provide us with information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

Information Collected from Our Business Customers

We may receive personal information from our Business Customers for use in their marketing efforts. If our Business Customers are using our platform in this manner, they are responsible for compliance with applicable laws, including TCPA and CAN-SPAM. Please contact the Business Customer regarding its privacy practices if you have any questions or concerns.

Emails
You can opt-out of receiving future promotional email messages from ReviewTrackers by following the opt-out instructions provided in any such message you receive. Please note that it may take up to ten (10) days to process your request. Please also be aware that we may continue to send you transactional and administrative communications, such as emails confirming your transactions with us.

SMS/Text Messages
If you volunteer a mobile phone number, you may receive periodic text messages about new products, services, and/or upcoming events. If you do not wish to receive text messages from us, please write to us at legal at reviewtrackers.com.

Cookies
We provide a variety of services on our website using cookies. Please see our Cookie Policy for more information on your choices regarding cookies.

Ad Measurement, Conversion Tracking, and Online Behavioral Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. Please see our Cookie Policy for more information.

We utilize Meta’s Conversion API to track website conversions through our website’s server in order to provide us with better insights about our ads. To learn more about Meta’s Conversion API, visit www.facebook.com/business/help/2041148702652965?id=818859032317965.

We use third parties including Google to provide ad measurement, conversion tracking and interest-based advertising services. These services use cookies or device identifiers to serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including our website) over time and across different websites, and to measure the effectiveness of our ad campaigns. The data collected may be associated with your personal information. To read about how you can change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, please review our Cookie Policy.

Site usage by minors
Protecting the privacy children is especially important. For that reason, we do not knowingly collect or maintain information at our Site from those under 13 years old, and no part of our website is structured to attract anyone under 13 years old.
However, we may unknowingly and inadvertently collect information about Reviewers who are under 13 years old. If you discover that your child has provided information that we may have collected in our service to our customers, please notify us at legal at reviewtrackers.com so that we may remove the information from our records.

Data Retention Period
We will keep your personal information for the period necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is permitted or required by law.

In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Do Not Track
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this Privacy Policy (e.g., by disabling cookies, or using ‘private’ browsing modes).

Individuals Within the European Union, European Economic Area, and the United Kingdom

The purpose of this section is to provide information and additional provisions that apply regarding Review Tracker’s collection and processing of personal data of Users and Reviewers located in the European Union (“EU”), European Economic Area (“EEA”), and United Kingdom (“UK”) in accordance with the EU General Data Protection Regulation 2016/679 and the UK General Data Protection Regulation (collectively referred to herein as the “GDPR”). THIS SECTION ONLY APPLIES TO YOU IF YOU ARE LOCATED IN THE EU, EEA, OR UK. In the event of a conflict between this section and the remainder of the Privacy Policy, this section shall control for those persons located in the EU, EEA, or UK. The terms “personal data”, “processing”, and “automated decision” have the same meanings set forth under the GDPR.

Legal Bases for Processing Personal Data When we collect and process personal data about you,  we have a legal basis for doing so as required under the GDPR. This means we collect and process your data only when:

  • It is necessary for a legitimate interest (which is not overridden by your individual privacy interests), such as preventing fraud, improving our website, and increasing the security of the website and network infrastructure;
  • You have consented to this collection and processing for a specific purpose;
  • It is necessary to fulfill our contractual obligations; or
  • It is necessary to comply with a legal obligation.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. An example of where we rely on your consent to process your personal data includes sending you our newsletter and marketing emails. If you wish to withdraw your consent, please contact us at legal at reviewtrackers.com.

Some examples of our legitimate interests for processing personal data include:

  • Website and network security;
  • Providing our Services to our customers;
  • Customer support;
  • Soliciting support from our supporters;
  • Marketing to our customers;
  • Fraud prevention; or
  • Improving our website.

Where we rely on our legitimate interests to process your personal data, you may have the right to object. More information on exercising this right can be found in the Individual Rights section below.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us at legal @ reviewtrackers.com.

Your Rights and Choices.  The GDPR provides certain rights to individuals in relation to their personal data. Accordingly, you may have the following rights under GDPR, although some exceptions apply.  We will comply with any requests made relating to the following rights if required by applicable law.  We may require you to prove your identity before we modify, provide, delete or transfer your personal data.

  • Right of Access – You have the right to be informed of and request access to the personal data we process about you.  This allows you to receive a copy of the personal data we hold about you.
  • Right to Rectification – You have the right to request that we amend or update inaccurate or incomplete personal data.
  • Right to Erasure (Deletion) – Under certain circumstances, you have the right to request deletion of your personal data.
  • Right to Restrict – Under certain circumstances, you have the right to request that we temporarily or permanently stop processing all or some of your personal data.
  • Right to Object – Under certain circumstances, you have the right to object to Review Trackers processing personal data, such as for direct marketing purposes or when automated decision making is used.
  • Right to Data Portability – You have the right to request a copy of your personal data in electronic format and further request that we send such personal data to another party.
  • Communication Preferences and Opt-Outs – You have the right to stop receiving communications from us at any time by contacting legal @ reviewtrackers.com, at no additional cost.
  • Right to Lodge a Complaint – You have the right to lodge a complaint with the applicable supervisory authority.  Although you are not legally required to do so, we ask that you first contact us so we can make reasonable efforts to address your complaint.

Automated Decision Making.  Review Trackers does not make any automated decisions on your behalf or about you without first obtaining your express, opt-in consent.  In the event we secure your consent to do so, you have the right to object to the processing of personal data via automated decision making at any time by contacting us at legal @ reviewtrackers.com. 

Marketing.  Review Trackers does not process personal data for the purpose of marketing without first obtaining your express, opt-in consent or having a legitimate interest for doing so.  You have the right to object to the processing of personal data for marketing purposes at any time by contacting us at legal @ reviewtrackers.com. 

Special Category Personal Data.  “Special Category Data” is any data that reveals your racial or ethnic origin, political opinions, religious, moral or philosophical beliefs, trade union membership, political views, the processing of genetic data, biometric data for the purpose of identifying a person, and data concerning health or a person’s sex life and/or sexual orientation. While Review Trackers does not intend to collect Special Category Data, any information publicly posted by Reviewers on third-party websites may be collected, including data that may be classified as Special Category Data.

Transfers of Personal Information 

Personal data that we collect or receive may be transferred to and/or processed by third parties that are located outside of the EU, EEA, or UK, some of which EU, EEA and UK authorities may not consider to have an adequate level of protection for personal data. Review Trackers will only transfer data subject’s personal data to third parties located outside of the EU, EEA, and UK when it has ensured appropriate safeguards for such personal data through use of the standard contractual clauses or other approved methods by the EU, EEA, and UK.

Additional Disclosures regarding the Collection of Personal Data from Third Party Sources. We collect personal data of Reviewers through publicly available review websites for the purpose of analyzing our customers’ review histories and information about our customers. Where we collect this data, we rely on our legitimate interest in helping our customers understand the review information that is publicly posted about them. The scope of such personal data is any data that Reviewers choose to post in their public reviews, and we share such data with our customers in connection with providing our services to them. If we receive any lawful request from Reviewers exercising their individual rights, we will respond as set forth in the section above titled “Your Rights and Choices.”

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the CCPA Privacy Notice.

Changes to this privacy policy
ReviewTrackers has the discretion to update this privacy policy at any time. When we do, we will revise the updated date on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Review Trackers, Inc.
Attn: Legal Dept
1 North State Street, Suite 600 Chicago IL 60602
(866) 854-7670
legal @ reviewtrackers.com