https://www.reviewtrackers.com/blog/customer-journey-banking/ Review Monitoring Software Thu, 30 Jun 2022 16:15:25 +0000 hourly 1 https://www.reviewtrackers.com/blog/customer-journey-banking/#comment-21398 Tue, 10 Apr 2018 09:40:00 +0000 https://reviewtrackers.com/?p=25818#comment-21398 I couldn’t agree more. Indeed, banks should be able to map the customer journeys and modify them to increase customer satisfaction. I think that one of the best ways to tackle this issue would be by using analytics tools. With this kind of data at your fingertips, you’ll be able to truly understand how your customers engage with your brand on certain stages of their journeys. We write more about it in this article: https://piwik.pro/blog/optimize-your-customers-journey-in-m-banking-and-e-banking-in-4-simple-steps/ I hope you’ll like it!

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