Comments on: Can You Remove a Tripadvisor Review?

By: Sabina

Sabina — Mon, 08 Jan 2018 20:50:17 +0000

Sadly, tripadvisor is not being honest to their reviewers.
I did write a bad review about “Elephants At Home” in Chiang Mai, Thailand, whose selling point is that they treat the elephants nicely in their natural environment. What is the reality? Scared elephants with chain, blooding wounds, scars, painful legs which they can’t even stand on!
It was extremily surprising how nobody ever reported these dirty happenings on tripadvisor… soon I figured out the reason. I have posted an honest review and proved it with 7 photos. However, Tripadvisor removed it all without any notification. I did put it up again, then they removed all the pictures. With no comment and no obvious reason, one only contained an elephant on chain with the place’s logo in the background, no people, no disturbing blood. A friend of mine also posted a review with photos about the same place but that has been removed too with no explanation.
Could be any other explanation than tripadvisor is paid by dirty business owners in some cases?

By: Lucy

Lucy — Wed, 22 Feb 2017 13:52:35 +0000

In reply to Migs Bassig.

I am having the same problem – an image of the old chef’s food (which is no longer representative of what we now serve) is coming up as the main hero image when guests click on our Tripadvisor page. I have added lots of ‘management photos’ and added one Primary Image, but it still makes this guest image (from 2011) the largest, primary image the guests see on landing.

By: Migs Bassig

Migs Bassig — Sat, 05 Nov 2016 13:13:17 +0000

In reply to Richard Bedenham.

Hi Richard,

We’re not sure that Google offers something similar. As far as we know, Google only removes reviews if they have been flagged as inappropriate. We’ll continue to look into it and let you know if we find anything that would be useful in your situation. Thanks!

By: Richard Bedenham

Richard Bedenham — Thu, 03 Nov 2016 09:58:48 +0000

We have a number of properties listed on Google that also have reviews. Does Google offer something similar whereby you can get the reviews removed if a property goes under renovation?

Any ideas?

By: Maura

Maura — Fri, 17 Jun 2016 19:13:53 +0000

Hi we have done up our kitchen as it was to small ,
we have never signed up to tripadvisor as we are not a restaurant but a bar which service bar food for 6 weeks a year , in summer the other part of the year open weekends in the bar for drinks no food , I would like to know how to delete photo and some reviews .
we open kitchen on the last week in july , and now with new kitchen will change menu

By: Migs Bassig

Migs Bassig — Thu, 10 Dec 2015 12:07:06 +0000

In reply to Maxine Summerhayes. Hi Maxine, Have you tried to upload your own photos of your business location, facilities, storefront, etc? Typically, TripAdvisor listings feature management photos first (before photos uploaded by guests). To upload management photos, just visit your TripAdvisor Management Center. Let us know if that works for you!

By: Maxine Summerhayes

Maxine Summerhayes — Thu, 10 Dec 2015 03:33:23 +0000

Hi
About 5 years ago we got a great review of our restaurant – one of our first reviews probably but the picture the reviewer put on is not a good example of our food presentation now – and it appears as the 1st picture !! Is there anyway we can remove or change that picture?

By: Review Trackers

Review Trackers — Mon, 19 May 2014 12:14:04 +0000

In reply to Fed.

Hi Fed, you can check out some examples at http://skift.com/2013/09/04/tripadvisor-now-removing-old-negative-reviews-after-hotels-renovate/. Hope this helps! Cheers

By: Fed

Fed — Fri, 16 May 2014 11:13:07 +0000

Hi,

Are there any examples of what consitutes “significant refurbishment”. For example we have refurbed one of our hotels recently though would like to know what the chances are of having our request to tripadvisor successful