https://www.reviewtrackers.com/blog/respond-negative-restaurant-reviews/ Review Monitoring Software Thu, 30 Jun 2022 16:12:35 +0000 hourly 1 https://www.reviewtrackers.com/blog/respond-negative-restaurant-reviews/#comment-23144 Sat, 14 Jul 2018 18:49:58 +0000 https://reviewtrackers.com/?p=29111#comment-23144 Great article. Thanks Megan Wenzl. And I agree completely. Restaurants should have a process of checking for reviews and try to learn from the less favourable ones. It’s great to get good reviews, but like you’ve written, it’s the negative ones that actually help you improve. Really liked what you’ve written under “Don’t Get Personal”.

]]> https://www.reviewtrackers.com/blog/respond-negative-restaurant-reviews/#comment-23034 Tue, 10 Jul 2018 14:30:24 +0000 https://reviewtrackers.com/?p=29111#comment-23034 I think one of the biggest turn offs for customers when seeing a negative review can be the business’ response. If a business gets defensive or dismissive about the review it can leave a bad taste in people’s mouths. Apologizing and trying to improve on the problem really shows customers the company is trying their best to create the best experience for the customer.

]]>